Refund & Return Policy
Last updated October 14, 2026
30-day returns
You may request a return or refund within 30 days of the delivery date. To be eligible, an item must be unused, in its original packaging, and in the same condition you received it.
Items that never arrive or arrive damaged
If your order doesn't arrive, or arrives damaged, defective, or not as described, contact us and we'll arrange a full refund or replacement at no extra cost to you.
How to request a return
Email us at contact@voceworks.com with your order number and the reason for the return. We'll respond with instructions and confirm whether a return shipment is needed.
Refund processing
Once a return is received and inspected (or once we've confirmed an item never arrived), we'll notify you and process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Return shipping
For items you simply changed your mind about, return shipping costs are the customer's responsibility. For items that arrived damaged, defective, or incorrect, we cover return shipping.
Shipping times
Most orders ship from overseas suppliers and typically arrive within 1–3 weeks. If your order is taking noticeably longer than that, reach out and we'll look into it.
Contact
Questions about this policy? Email contact@voceworks.com.